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FAQ
Food Box FAQs
General Information
The GrowHaus’ Food Box Program aims to engage the greater Denver community in combating food insecurity through participating in a CSA-like program. We employ an innovative model of food distribution that ensures that everyone has access to healthy and organic produce and supports local farmers when possible.
As a social enterprise, all revenue generated through the Food Box Program directly supports The GrowHaus’ mission. For more information, visit https://www.thegrowhaus.org
Why buy a Food Box from The GrowHaus?
Support Your Community! When you purchase a food box from The GrowHaus you are doing more than just buying delicious produce. You are supporting our mission to provide education and food access to our community in north Denver.
Eat Healthy! Healthy eating is easy with The GrowHaus' Food Box subscription. Receive a weekly delivery of fresh produce, and as a bonus, we include a new recipe every week.
More Selection! Choose extra products in our market to add to your main box or purchase items without a subscription. You can include extra products every week. Complete your weekly grocery shopping in our market. Check out our products.
Shop Local! We source seasonal products and support local farmers and businesses as much as possible. Please note that local produce in Colorado is very limited during the Spring and Winter months.
How does it work?
Please, check our How It Works page https://foodboxes.thegrowhaus.org/how-it-works
Food Boxes Subscriptions
How does the Food Box program work?
The Food Box program is a weekly subscription service or it can be a one-time order in the Grocery Store. You will subscribe for a weekly, biweekly, or monthly(not available for subscription boxes) purchase and then be charged according to your frequency as a recurring payment. You will receive a food box weekly or biweekly depending on your selection. First, choose your box main box and then add extra products from our market.
The Food Box program is a weekly subscription service or it can be a one-time order in the Grocery Store. You will subscribe for a weekly, biweekly, or monthly(not available for subscription boxes) purchase and then be charged according to your frequency as a recurring payment. You will receive a food box weekly or biweekly depending on your selection. First, choose your box main box and then add extra products from our market.
What is the difference between the Harvest Boxes and All Produce Boxes?
All of the boxes with Harvest in their name always include farm-fresh eggs and a full loaf of bread. The All Produce boxes include only fruits and vegetables.
All of the boxes with Harvest in their name always include farm-fresh eggs and a full loaf of bread. The All Produce boxes include only fruits and vegetables.
How many people will 1 box feed per week?
The Organic Harvest Box Small (dozen and half dozen eggs) and the Organic All Produce Box Small are recommended for about 1 to 2 adults.
Both the Harvest Box Medium and the All Produce Box Medium are recommended for 3 to 4 people.
If you are looking for a larger amount of produce, you may purchase more than one box at a time or add more fruits and veggies with our add-on options.
Both the Harvest Box Medium and the All Produce Box Medium are recommended for 3 to 4 people.
If you are looking for a larger amount of produce, you may purchase more than one box at a time or add more fruits and veggies with our add-on options.
How many boxes can I order?
Each customer may order up to 5 boxes of each type per week. We are happy to fill large orders for our customers! Please reach out to foodboxes@thegrowhaus.org to place an order of more than 5 boxes per week.
How can I place a special order for more quantities of the boxes?
The GrowHaus can pack special, large orders for you. Please send an email with your request to foodboxes@thegrowhaus.org. We can discuss modified pricing for large orders at the time of your request.
How long will the box last?
Our boxes usually provide enough produce for 3-5 days. This is different for each family and depends on the size and eating habits of your household.
How can I receive more fruits and vegetables?
Check the Produce section in the grocery market section where you can buy extra fruit and veggies as add-ons. You can also look into purchasing our 2 largest boxes which are the Harvest Box Medium and the All produce Box Medium. You can place an order for weekly delivery or biweekly delivery.
What fruits and vegetables are coming in my Food Box subscription?
The GrowHaus curates an original and unique mix of products every week. We select products based on seasonality, variety, and availability. We do our best to keep the box fun and exciting and to include a variety of products. Each week, we will send you our Sneak Peek newsletter where you can see what will be included in your box that week. This newsletter will also include a recipe to use the items in your box and other important information about the program and fun facts.
Is the produce in my Food Box Subscription organic?
We do our best to always include organic products in our boxes! If you'd like to exclusively buy organic produce please check out the Organic All produce Box Small and both the Organic Harvest Box Small - 1/2 dozen of the full dozen eggs options available. Please note that seasonality and availability of products can impact the contents of your box and we cannot guarantee that 100% of products are organic.
What happens if the contents in my bag are not the same as the ones listed on the Sneak Peek?
Products are all subject to availability. If we run out of the produce that is on your Sneak Peek, you will receive a substitute of equal value. We appreciate your understanding!
Grocery Market Store
How does the Market work?
You can access the market here: Market
For each add-on item in our market, you can select from the following:
- Weekly delivery: you will receive this item every week. You can make changes to your order before your weekly cut off time.
- Biweekly: you will receive this item every other week. You can make changes to your order before your weekly cut off time.
- Monthly: you will receive this item once per month. You can make changes to your order before your weekly cut off time.
- One time delivery: you will receive this item one time and can purchase again when you are ready for more in the future. This is a great option to try something new and see if you like it! You can also add staples like salt and flour that you need less frequently.
You will receive your market products with your current Food Box subscription or if you don’t have a subscription, then you will receive your delivery at the indicated date.
Can I make a purchase in the market without a Food Box Subscription?
Yes, you can only shop in the market and choose if you want to receive one-time, weekly, biweekly, or monthly delivery. We have a minimum purchase of $20
For Membership 80216, we have a minimum purchase of $14.
Yes, you can only shop in the market and choose if you want to receive one-time, weekly, biweekly, or monthly delivery. We have a minimum purchase of $20
For Membership 80216, we have a minimum purchase of $14.
Does the market have a minimum purchase?
Yes, we have a minimum purchase of $20 per order. This amount does not include the delivery fee.
If you have a subscription you can purchase in the market without a minimum purchase.
For Membership 80216, we have a minimum purchase of $14.
For Membership 80216, we have a minimum purchase of $14.
What kinds of products can I find in the Market?
- Organic
- Local
- Vegan
- Gluten-Free
- Soy Free
- Dairy-Free
- Natural Ingredients
- Other
Are the products available in the Market organic?
Yes, all products are organic or made with natural ingredients.
Are the products available in the Market local?
There are many products available that are local. In the product description, you can verify if they are local or not.
Prices
What is the price for a weekly Food Box Subscription?
Check our Food Box section to see our pricing. Click Here
Our prices for subscriptions are subject to change and we reserve the right to make changes as needed. We will notify customers through email at least two weeks prior to any price change.
Prices for our add-on items purchased in our online Market can change regularly based on fluctuating pricing from our vendors. Customers will not be notified of price changes to items in the market, but updated pricing will be reflected on our website.
How does Membership 80216 work?
What do the 80216 prices mean?
This is a reduced price that we give to the residents of the 80216 zip code. Part of The GrowHaus mission is to increase food access in our community, the Globeville, Elyria, and Swansea neighborhoods. In this way, we are able to increase food access in an area that has historically had limited grocery stores and faces other systemic barriers to accessing fresh produce. We currently only offer this discount to residents of the 80216 zip code.
Your full-price purchase allows us to offer this reduced price to our community. Thank you for supporting The GrowHaus in our efforts to make healthy food a right.
How can I apply for the 80216 prices?
For residents of the 80216 area to receive our reduced pricing (up to 60% off!), you will need to create an account and join our special membership for 80216 residents. You will be asked to input a code to access this membership pricing. The code is 80216resident All new members will have their address verified by our team. If you do not live in the 80216 area, you will be removed from this special membership. We can also manually put you into the special membership if you write to us at foodboxes@thegrowhaus.org
Use CODE: 80216resident
How can I get the lower price even though I do not live in the 80216 zip code?
The GrowHaus cannot offer lower pricing for anyone who lives outside of 80216 at this time. However, we would love the opportunity to speak with you and understand your situation to see how we can work together. Please write to us at foodboxes@thegrowhaus.org
User Account
Should I create an account to be able to add products to my bag?
Yes, you must create an account to be able to add products to your bag and check out.
Yes, you must create an account to be able to add products to your bag and check out.
What should I do if I create an account and the system tells me that my zip code is not available for delivery?
Unfortunately, we have only certain zip codes available for delivery. We will receive your information and we can evaluate whether we can make a delivery or if it is not available to open this delivery area yet.
How can I update my information?
You can update all of your personal information through your online portal. You can update your phone number, address, credit card information, etc.
How can I update my subscription?
You can update your subscription every week before your cut off time weekly. You can also update your orders for many weeks in advance! All accounts will have until the Sunday before their delivery to make changes to their order. For example, if you receive your delivery on Friday, you will be able to make changes to your order until the previous Sunday at midnight. The same cut off time applies to all delivery days.
You can skip any week by modifying your account before your cut off time. Changes made after your cut off time will not be in effect until the following week.
How can I check my upcoming order?
You can view your upcoming orders in your account. Check“Upcoming deliveries”: Sing up in your account
What can I do in the upcoming deliveries section in my account?
You can see your current order and your upcoming deliveries. You can view or make changes to the following:
- Delivery date
- Items
- Cut off time
- Balance
- You can skip your next order or you can add products for your upcoming deliveries
Check your “Upcoming Deliveries” into your account
How can I check my previous orders?
You can view your “Delivery History” in your account:
- Order history
- Balance
Check here “Delivery History” in your ACCOUNT
Where can I check my recurring items?
You can access your account and choose recurring items. In this section you can:
- Visualize your current item
- Remove items
- Shop or add new items
- Apply for a gift certificate or coupon.
On hold/ Skip Orders
Can I place my account on hold or skip a week?
In your online portal, you can select the option to “skip a week.” upcoming deliveries into your account
In your online portal, you can select the option to “skip a week.” upcoming deliveries into your account
Can I skip my delivery for a long period of time?
In your online portal, you can select the option Cancel Orders. This option is available to skip several weeks and it is not a permanent cancellation.
In your online portal, you can select the option Cancel Orders. This option is available to skip several weeks and it is not a permanent cancellation.
You can skip several weeks in a row and set the date on which you want to resume receiving deliveries. This is a great option for when you go on vacation!
Cancellations
How can I cancel my subscription?
You may put your account on hold for several weeks Cancel Orders at any time through your online portal. Please remember that any changes made after your cut off time will not be effective until the following week.
You may put your account on hold for several weeks Cancel Orders at any time through your online portal. Please remember that any changes made after your cut off time will not be effective until the following week.
We do not have an option in the portal to cancel your subscription permanently, so you must send us an email before your cut off time to cancel your subscription. Please send an email to customer service and they will cancel your account!
What will happen if I cancel my subscription after my cut off time?
These changes will take effect the following week. If you will not be able to receive your delivery, please send an email to foodboxes@thegrowhaus.org and we will try to find a solution. We cannot guarantee any refunds for changes made after the cut off time but we will do our best to work with you to find a solution.
These changes will take effect the following week. If you will not be able to receive your delivery, please send an email to foodboxes@thegrowhaus.org and we will try to find a solution. We cannot guarantee any refunds for changes made after the cut off time but we will do our best to work with you to find a solution.
What can I do to update my subscription after my cut off time?
After your cut off time, we are unable to make changes to your order. We always want to work with and support our customers, please, reach out to foodboxes@thegrowhaus.org and we will see if we can find a solution. Please note that we cannot guarantee any changes to your order after the cut off time.
After your cut off time, we are unable to make changes to your order. We always want to work with and support our customers, please, reach out to foodboxes@thegrowhaus.org and we will see if we can find a solution. Please note that we cannot guarantee any changes to your order after the cut off time.
What should I do if I want to return after canceling my account?
Please reach out to us directly and we will reactivate your account! If you try to login into your account, you’ll receive a message that says “Your account has been deactivated, please contact us”. You need to click on contact us and we will receive your notification to activate it. We will send you a confirmation that your account has been activated.
Refunds
If you receive a product and are not satisfied with the quality. Please take a picture of the item and send it to foodboxes@thegrowhaus.org
If all or part of a product is defective we will credit or refund you an amount equivalent to the value of the defective item towards a future purchase. These refunds and credits will be processed within 7 days of your email to foodboxes@thegrowhaus.org.
Refunds will be processed to the same credit or debit card being used on the account.
If your account is deactivated with credit still in the account, that credit will be refunded to you within 30 days of deactivation. If we delivered your box to the wrong address because we had the wrong information, we won’t refund the money.
If we make any exception to account for missed put on hold your account, we will put a credit in your account and we won’t make a refund.
Cut Off Time
What is the cut off time?
Due to the nature of produce subscription programs, all orders and changes to recurring orders must be made in advance of the delivery day. All orders/changes must be received by Sunday at midnight the week of your delivery. The GrowHaus is not able to process refunds to changes/cancellations made after your cut off time. We will process refunds for missing items, failed deliveries, or other issues that come up due to errors on our side.
You can view and make changes to up to 6 weeks of deliveries, so you don’t have to wait for the week of your delivery to make changes! Please make sure you are making changes to the correct week.
All accounts will have until the Sunday before their delivery to make changes to their order. For example, if you receive your delivery on Friday, you will be able to make changes to your order until the previous Sunday at midnight. The same cut off time applies to all delivery days.
Shipping Process
You won’t be charged when you:
When will I be charged?
You will be charged according to your order frequency (weekly or biweekly) for your subscription. Your payment method will be charged after your cut off time and before you receive your delivery. Credit cards will be charged on Monday or Tuesday the week of deliveries.
You will be charged according to your order frequency (weekly or biweekly) for your subscription. Your payment method will be charged after your cut off time and before you receive your delivery. Credit cards will be charged on Monday or Tuesday the week of deliveries.
You won’t be charged when you:
-Skip a week.
-Cancel your subscription- if you reactivate, you’d start paying for your recurring orders again.
When will I be charged next?
When you sign up and complete your order, you will be placed in our system for payment after the cut off time. You will not be charged in the exact moment you place your order, you will be charged the week of your first delivery on Monday. The cut off time for changes to recurring orders is Sunday at midnight the week of your delivery. Payments will be processed on Monday or Tuesday the week of your delivery.
Can I pay in advance?
No, you cannot pay in advance. If you’ve paid extra money, please send an email to foodboxes@thegrowhaus.org to include this in your credit.
What can I do if my payment is incorrectly processed?
Please send an email to foodboxes@thegrowhaus.org and we will check your payment inquiry. The GrowHaus will refund or apply a credit for your next order if an error has been made.
What type of payments do you accept?
What type of payments do you accept?
We Accept:
- Visa
- MasterCard
- American Express
- Discover
- Food Box Gift Card
We don’t accept payments through Google Wallet, or prepaid cards just yet.
What if my payment does not go through?
You will receive an email indicating that there was an inconvenience with your card so that you can update it. If it is not made at least 48 hours before your delivery day, your order will not be processed for delivery.
If you have a recurring order, you will continue to receive this email for your next order, after two weeks of not receiving any response from you, your account will be placed on permanent hold.
Can I pay with SNAP?
We are not currently able to accept SNAP for delivery orders. We are working on a solution for this and will update our payment options when possible!
Delivery Service
Who will be delivering my Food Box?
To make sure your food reaches you quickly, we deliver packages using our delivery partner, Bondadosa.
To make sure your food reaches you quickly, we deliver packages using our delivery partner, Bondadosa.
How does the delivery service work?
The GrowHaus will deliver your food in the delivery window that you have chosen in your subscription. Bondadosa will text you once they have delivered your order. Your package will be left on your doorstep or lobby if that is your preference. Please make sure we have all information regarding delivery to your location. That includes access codes and helpful tips on where to leave your package.
How does the order and shipping process work?
If you’re not home at the time of your delivery, the carrier will leave your box at your front door. If you live in an apartment building, your box may be left in the lobby or a communal mail area.
If you’re not home at the time of your delivery, the carrier will leave your box at your front door. If you live in an apartment building, your box may be left in the lobby or a communal mail area.
How much does delivery cost?
We charge a flat fee of $5.00 for deliveries within the city of Denver. We have slightly higher, variable pricing for areas outside of Denver (Aurora, Centennial, etc). Please refer to this map for more information on a particular area
- For deliveries in a 15-20 mile radius from the pickup location, Bondadosa will charge the Growhaus $6.99
- For deliveries in a 21-25 mile radius from the pickup, locationBondadosa will charge the Growhaus $8.99
- For deliveries in a 26-30 mile radius from the pickup location, Bondadosa will charge the Growhaus $10.99
What zip codes are in your delivery range?
Please check our map
What can I do if my zip code is not available for delivery?
If your area is not currently within our delivery zone, you can write to us at foodboxes@thegrowhaus.org to see if we can start delivering to your area! If there are multiple households that want delivery to a specific area, we may be able to open that area for delivery, so talk to you friends and get them signed up too!
Do you have a pick-up option?
We do not have a pick up option available at this moment but hope to open this option once the COVID-19 pandemic is less of a concern.
What days are available for delivery?
We are currently delivering orders Thursday through Sunday. When you are placing your order, you will be prompted to select a day and time window for your delivery.
What additional information should I include when entering my address for delivery?
Please be very specific on how to access your building if you live in an apartment. Please provide access codes. If we do not have access to your building our driver may not be able to leave your order. The GrowHaus will not charge an additional delivery fee the first time we are unable to access your property. If we are unable to deliver a second time then you will be charged an additional delivery fee.
Please note that The GrowHaus is not responsible for issues with your order that occur after your package is delivered. This includes stolen orders, animals getting into your box, etc.
If you have important delivery instructions please let us know in the comment section of your account.
Can I change the day that my Food Box is delivered?
Yes, definitely. Please make sure to make any changes to your account before your weekly cut off time of Sunday at midnight.
What if the quality of my bag is not good/rotten?
We work hard to make sure that you receive fresh, quality produce! However, we do know that produce can quickly mold or spoil even if it was fresh at the time it was packed. Fresh items are tricky this way and sometimes there will be produce that is not up to our standards. Please give us the opportunity to fix this problem when it arises. Please take a picture of the product that is not good and send it to us at foodboxes@thegrowhaus.org. We will credit your account or replace the products depending on the situation.
I didn't receive the products I ordered. What do I do?
It's really important to us that you have an amazing experience with our Food Box program, and part of that is ensuring you receive the exact products you ordered. If you didn’t receive the correct items, please contact our customer service team at foodboxes@thegrowhaus.org
It's really important to us that you have an amazing experience with our Food Box program, and part of that is ensuring you receive the exact products you ordered. If you didn’t receive the correct items, please contact our customer service team at foodboxes@thegrowhaus.org
What if I'm not happy with my order?
It’s really important to us that you have an amazing experience with our Food Box program. If you’re not happy or run into an issue, you can contact a member of our customer service team and we’ll make it right!
It’s really important to us that you have an amazing experience with our Food Box program. If you’re not happy or run into an issue, you can contact a member of our customer service team and we’ll make it right!
My order is going to the wrong address. Is there anything I can do?
If your order is being delivered to the wrong address, please contact us at foodboxes@thegrowhous.org as soon as possible and check that your address is updated for future orders. Unfortunately, we can’t guarantee that a delivery address can be updated after orders have left for delivery, but we’ll always do our best to help!
If your order is being delivered to the wrong address, please contact us at foodboxes@thegrowhous.org as soon as possible and check that your address is updated for future orders. Unfortunately, we can’t guarantee that a delivery address can be updated after orders have left for delivery, but we’ll always do our best to help!
What happens when Bondadosa cannot deliver your Food Box?
When Bondadosa cannot leave your box they will bring it back to The GrowHaus. We will contact you and try to arrange a redelivery attempt but this is not a guarantee. Bondadosa will send you a text message to coordinate the redelivery attempt. You may also send an email to us at foodboxes@thegrowhaus.org.
Bondadosa will deliver your box to your front door unless otherwise noted and if they have access. Please provide us with access codes. If we do not have access to your building our driver may not be able to leave your order. The GrowHaus will not charge an additional delivery fee the first time we are unable to access your property. If we are unable to deliver a second time then you will be charged an additional delivery fee.
What happens if I do not receive my delivery?
Please send an email to foodboxes@thegrowhaus.org. You may also respond to the text message that Bondadosa sends you when your delivery is completed. They will be able to assess the situation.
Do I need to be at home during the delivery?
No, however, we ask that you include any notes that will allow the delivery team to gain access to a safe place where your delivery can be left.
Where will my box be left?
Please be specific about where we should leave your box otherwise we will leave it at the front door. If you are in an apartment building, please provide us with your access code.
Donations
How can I support The GrowHaus?
The GrowHaus is a 501c3 nonprofit organization and any donations we receive are used to support our mission to ensure access to healthy, affordable food & offer food and wellness education in the Globeville, Elyria, and Swansea neighborhoods. Thank you for your support!
How can I donate?
- Add a weekly or biweekly donation to your order! You can add this to your subscription and you can skip any time or remove as needed. All funds collected are used to support our low-cost Food Box option, free food programs, and education programming. Click here to donate
- Join Tambien, our monthly giving community. Tambien members contribute $10 or more each month, providing consistent support that helps The GrowHaus plan and expands programming. You can donate at the GrowHaus website https://www.thegrowhaus.org/donate
- Mail a check. You can mail a check to The GrowHaus at 3840 York St. Suite 245 Denver, CO 80205. You can also email reachout@thegrowhaus.org for more information!
Can I donate if I don't have a subscription or purchase in the grocery store?
How does the cut off time apply to donations?
The cut off on time for donations works the same as for any order. To make a change in your account you must do it within your cut-off time or you can put your account on hold for several weeks. Cancel Orders
Coupon & Discounts
How do I apply a coupon or discount?
Currently, some coupons can be applied when opening a new subscription. There will be a promo code box during the checkout. Simply enter your code and click apply.
If you received your voucher in an email, just click on the link in your email and follow the prompts to apply your discount
Can more than one voucher, promo code, gift card, and/or credits be applied to the same box?
Nope, only one promo code, discount, or credit can apply to a box at a time. Our Customer Care team will honor the promo code first. Similarly, if you have both a discount code and a credit in your account, we'll apply the discount in full before issuing the credit.
Is there a minimum order amount for coupons/discounts?
Yes, all orders including orders with a promo or discount must reach a $20 minimum purchase for delivery
Gift Cards
How do I purchase a gift card?
You can visit our website and click on the Gift card section Here
When will I be billed for my Gift Card Purchase?
If you are an existing customer, your gift card purchase will be added to your amount due for your next order. You will be billed for this on Monday but it can also occur any other day of the week. If you are purchasing as a guest then you will be billed immediately.
You will be prompted to include the name and email address of the sender and the recipient. Next, you can include the amount of the gift card and a message for the recipient.
How does the gift certificate work?
You will receive an email confirmation that your gift certificate has been sent to the recipient. Physical gift cards are not issued; recipients will receive an email with the gift certificate code and your message. They will be able to enter this code when they are purchasing products from our store.
Where can I see if I have credit remaining on my account?
To use your gift card, you must create an account and then at check out enter your code. If you do not use the total gift certificate on your first purchase, the remaining balance will be listed as a credit on your account that you can use on future purchases!
Can I purchase more than one gift card?
You can buy as many gift cards as you want! You will complete the purchase process separately for each gift card you purchase. Give your loved ones a gift accompanied by a mission!
Will I receive an email confirmation for my gift card purchase(s)?
Yes, you will receive a confirmation email that your purchase was processed. You can also verify this in your account.
Can I use my gift card for any purchase in your store?
Yes! You can use your gift card to purchase a subscription and add items from the Market!
Referrals
What is the referral program?
You can help grow our community! Our program has grown thanks to our customers who have referred their friends, family, and neighbors. We need your support to grow our social enterprise, we also want to recognize your work to bring more people into The GrowHaus community with referral incentives.
You can share your personal referral code with friends and family. When they make a purchase using your referral code or by including your name, you will receive a $10 credit to your account. Your personal referral code can be found in your account under the referrals option.
When will I receive my $ 10 credit on my account?
You will receive a $10 credit after the person you referred has made a purchase on our website.
How many credits can I receive for the referral program?
There is no limit. You will receive a $ 10 credit each time one of your referrals has made their first purchase on our website.
How can I use the referral program?
Log in to your account and select the referrals option. You can choose:
1) Recommend to your friends on Facebook.
2) Recommend to your friends on Twitter.
3) Copy the link and share it by text message, email, or other channels.
Will the people you have referred after making a purchase receive any benefits?
Each person who makes a purchase with your referral code will also receive a coupon! Your friends and family will receive a credit of $10 towards their next purchase. This is a win-win-win situation!
How long does it take to receive my $10 credit for my purchases?
You will receive your credit in 3-5 business days after your referral makes their first purchase. We will place your credit in your account and send you a confirmation email.
The referee who has made their purchase with your referral code will also receive their credit within a period of 3 to 5 business days with confirmation by email.
Newsletter
All customers who subscribe to our newsletter will receive a 10% coupon to use in their first purchase. You will receive an email with the coupon code to be entered into your account.
By subscribing, you will be receiving promotions, product information, and general information from The GrowHaus.
Customer Service
How can I communicate with The GrowHaus?
As our Food Box program has grown substantially in recent months, we have considered how to best serve our customers. We are dedicating more time and energy towards responding to questions and requests during the following hours:
Monday through Friday: 9:00am - 5:00pm. For weekends, The GrowHaus has an on-call Customer Representative to answer you as soon as possible. For non-urgent requests, a response can be expected during our Monday to Friday hours.
We recognize the growing need in our organization for clear and consistent communication between our Food Box team and our customers. You can expect to receive a response to your phone calls and emails within 48 hours.
For any communication about your subscription, please write to us at foodboxes@thegrowhaus.org
When should I communicate with the Bondadosa regarding my delivery?
Bondadosa sends you a text message when your package has been delivered. You can respond to that text if you are having issues with your delivery.
For any communication about your subscription, product quality, or other questions, please communicate with us at foodboxes@thegrowhaus.org.
Bondadosa cannot answer questions about your subscription or other product-related issues, but they can answer all questions regarding your delivery!
COVID-19 Updates
What would you do if an employee tests positive for COVID-19?
The GrowHaus facilities have the highest level of food safety and we follow a rigorous process guided by the FDA and CDC to maintain the safety of our employees and products. We have also implemented more safety measures to protect the health and well-being of our employees, including:
- Daily cleanings and full-site sanitizations
- Daily temperature checks for all staff entering the building
- A mandate that everyone in our facilities wears facemasks at all times
In the event that an employee tests positive for COVID-19, we immediately activate our response protocol, which includes an intensified cleaning of impacted areas and notification to employees. We take direct guidance from the FDA, CDC and local health department to ensure no contamination and always maintain the safety of our food and employees. In addition, any employee who displays any symptoms of acute respiratory illness or has been exposed to validated cases of COVID-19 is not permitted on the premises for at least 14 days or until receiving a negative test result.
Are The GrowHaus employees offered paid sick leave?
Yes. The health and wellbeing of our employees and customers is our highest priority. As such, all of our employees are given paid sick leave. We’ve also enhanced our sick leave and attendance policies to support our hourly employees who may have been directly impacted, are feeling symptomatic, and/or those who are mandated to self-quarantine. In addition, we’re providing added flexibility to working parents who are navigating school and daycare closures.
Can COVID-19 be transmitted through food?
According to the Centers for Disease Control (CDC) “there is no evidence to support the spread of COVID-19 through food.” Additionally, “there is likely very low risk of spread from food products or packaging these are shipped over a period of days or weeks at ambient, refrigerated, or frozen temperatures.” Maintaining the safety and quality of our product and ensuring our customers’ wellbeing is our highest priority.
What precautions are your delivery partners taking?
We are working very closely with our delivery partners to ensure the quality and safety of our product while in transit. According to the CDC, “there is likely very low risk of spread from food products or packaging that is shipped over a period of days or weeks at ambient, refrigerated, or frozen temperatures,” and there is no evidence to support the spread of COVID-19 through food. In addition, our delivery partners have been directed to follow strict hygiene protocols which include frequent handwashing, wearing face masks, and regularly disinfecting steering wheels and areas of the truck which are often touched. Drivers have also been advised to stay home if they are feeling sick or exhibit any symptoms of acute respiratory illness.
What precautions are you taking to ensure my health and safety?
Protecting the health and wellbeing of all The GrowHaus employees and customers is our top priority. All employees are required to frequently wash their hands, wear clean gloves, and always wear masks. We’ve implemented additional safety measures, including increased sanitation, hand sanitizer stations, and more frequent mandatory handwashing. In addition, all employees must now wear facemasks at all times. We are also conducting daily temperature checks and asking employees to stay home if they are sick, providing them with the resources to make that possible.
Will my Food Box service be disrupted?
At this time, there are no major interruptions to our service and our teams are taking the necessary precautions to maintain the safety and wellbeing of our employees and customers, which remains our highest priority. To stay operational, we are closely following guidance from the CDC, increasing the sanitization at our facilities, and taking many additional safety precautions. If there are any unscheduled changes to your delivery, we’ll always contact you first to let you know. If we’re unable to deliver your box for any reason, you’ll receive a full refund promptly.
More Information
How do I unsubscribe from your emails?
We’re sorry to see you go! If you’d like to stop receiving emails from The GrowHaus simply log into your account and remove your newsletter subscription.
I can't log in to my online account. What do I do?
If your password isn’t working, select the “Forgot password,” and we’ll send you an email to reset it. If you’ve forgotten the email address on file, you can reach out to our Customer Service team so we can help locate your account. You can edit your login info at any time under your Settings.
I didn't receive my 'forgot password' email. What do I do?
If you’re not receiving your forgotten password email, we suggest double checking your Spam and Junk folders in your inbox. You can also search “Food Boxes” in your email
Where can I find The GrowHaus on social media?
We are on Facebook @thegrowhaus and Instagram @thegrowhaus
Where is this product coming from?
Due to our location, we have to source produce from out of the state during the winter/spring season. As it warms up we work with local farmers throughout Colorado. Even during the growing season, we cannot guarantee a 100% local box.
We work with local distributors and farms to source all the products in our boxes. If you want to get more information, please check our “Producers” Click Here
What type of packaging is used for my Food Box? |
The GrowHaus uses 100% recycled cardboard boxes to pack your order. Due to logistical constraints and food safety considerations, customers are not able to return their boxes to us at this time. Your box may be recycled at your home. We will use additional boxes to pack your order if you have a large order. We do our best to reduce the amount of packaging for individual products in your box, however, we will use plastic bags to maintain the freshness of products like spinach, chard, etc.
How do I unsubscribe from your emails?
We’re sorry to see you go! If you’d like to stop receiving emails from The GrowHaus simply log into your account and remove your newsletter subscription.
I can't log in to my online account. What do I do?
If your password isn’t working, select the “Forgot password,” and we’ll send you an email to reset it. If you’ve forgotten the email address on file, you can reach out to our Customer Service team so we can help locate your account. You can edit your login info at any time under your Settings.
I didn't receive my 'forgot password' email. What do I do?
If you’re not receiving your forgotten password email, we suggest double checking your Spam and Junk folders in your inbox. You can also search “Food Boxes” in your email
Where can I find The GrowHaus on social media?
We are on Facebook @thegrowhaus and Instagram @thegrowhaus
