Privacy Policy
Our Privacy Policy will explain what information we collect when you visit our site, how we use that information, and what choices you have about how that information is used. We urge you to read our entire Privacy Policy so that you will understand our commitment to you and your privacy.
Information You Voluntarily Provide
PERSONAL/CONTACT INFORMATION
When you place an order on our Site, we collect your name, email address, mobile phone number, mailing address and credit card number. The personally identifiable information we collect when you place an order or register for membership on our Site may be used for any of the following purposes: (1) to fulfill your requests for products and services; (2) to notify you of order, delivery, and shipment statuses; (3) to provide you with offers and solicit donations for The GrowHaus; (4) to contact you when necessary; (5) to review Site usage and operations; (6) to address problems with the Site, our business or our products and services; and (7) to protect security or integrity of the Site and our business.
Your personal information may be shared with reputable third-party associates of The GrowHaus that work with us to provide products and services to our customers. We may use this information for marketing campaigns in order to market products and services [to you directly, unless you have asked us not to]. We may also disclose your information to third parties if the law requires it or to protect the rights or property of The GrowHaus.
We only share customer information with our delivery partner, Bondadosa, in order for them to fulfill deliveries. If you do not want us to share your contact information with other companies or organizations, or do not want to receive additional promotions from us, please let us know by emailing us at foodboxes@thegrowhaus.org. If you opt-out of promotional or newsletter emails from The GrowHaus, we may continue to send you certain transactional communications, such as service announcements and administrative messages relating to The GrowHaus that are necessary for our relationship with you.
We collect your mobile phone number to assist in delivering your order to you. You may also choose to receive SMS text updates from us regarding your order status. You may opt out of receiving text messages at any time by texting STOP to the sender. For more information about text messages, see our Terms and Conditions.
Mobile marketing campaigns may involve you sending an email from your mobile device to us or a third-party campaign operator. An e-mail or other response will then be sent to your mobile device. Opting to participate in a campaign is solely your choice. When you engage in these mobile marketing campaigns, we and the third-party campaign operator may collect your mobile phone number, the name of your wireless service provider, images that you send using your mobile device as part of the campaign, and other relevant information.
CREDIT CARD AND PAYMENT INFORMATION
The GrowHaus is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we use a secure payment gateway so your information is protected. Credit card information is not stored on any GrowHaus servers and is not accessible to GrowHaus staff.
INFORMATION PROVIDED IN OPTIONAL SURVEYS
The GrowHaus periodically asks members to participate in online surveys or to fill out online questionnaires concerning topics such as the effectiveness of advertising and customer satisfaction. All surveys and questionnaires are optional and the information collected will not be associated with any user’s personal information. Information gathered may be shared with third parties in order to improve customer satisfaction and program effectiveness. No personal information of any user will be connected to survey or questionnaire results.
OTHER INFORMATION YOU MAY VOLUNTARILY PROVIDE
From time to time, The GrowHaus collects third-party email addresses or other contact information from our users and customers so that The GrowHaus may send information to their friends and family on an as-requested basis. For example, The GrowHaus collects email addresses when a customer provides us with that information so that we may send out Referral Coupons. We also require the same information when customers utilize certain functions such as “email this to a friend” features.
Information Provided Automatically
COOKIES
When you use our Sites, we gather web traffic information via “cookies”. Cookies are small pieces of digital information stored by your browser on your computer that tracks initial and returning visits, browsing patterns on our site, and products ordered and viewed. Our cookies do not contain personally identifying information, but they enable us to identify you as a repeat visitor and help us personalize your GrowHaus experience. You need to have cookies enabled on your computer in order to use our site.
FLASH COOKIES
Certain features of our Site may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Site. Flash cookies are not managed by the same browser settings that are used for browser cookies.
WEB BEACONS, PIXEL TAGS, AND 3RD PARTY COOKIES
The GrowHaus, or third parties engaged by us, may use web beacons on some pages of this site. A web beacon (also known as a pixel tag or clear GIF) is a graphic image which is used to better understand the browsing patterns of visitors to the page.
When the HTML code for the web beacon points to a site to retrieve the pixel image, information can be passed along, such as the IP address of the computer that requested the image, the time the web beacon was viewed, and for how long, the type of browser that was used, and previously set cookie values. Web beacons DO NOT pass or read personally identifiable information about you.
Web beacons work in conjunction with cookies set by trusted third parties that are used to assess the effectiveness of particular promotional campaigns or to optimize advertising once a user leaves a website. View your browser’s help section to determine how to configure your browser to reject or manage first-party (i.e., The GrowHaus) and/or third-party cookies. The GrowHaus shares aggregated information collected through web beacons to vendors for which the beacon was set to determine the success of marketing campaigns, but does not disclose personally-identifying information to these vendors.
What THE GROWHAUS Does With Your Information
>HOW DOES THE GROWHAUS PROTECT CUSTOMER INFORMATION?
Protecting your information from unauthorized disclosure is extremely important to us. We use the industry-standard technology to protect the security of your information. We have taken certain physical, electronic, contractual and managerial steps designed to safeguard the information we collect from you. Unfortunately, no data transaction over the internet can be guaranteed to be 100% secure. The Site operator is not subject to the privacy and data security requirements of the Gramm-Leach-Bliley Act (“GLBA”) or Health Insurance Portability and Accountability Act (“HIPAA”).
>WILL THE GROWHAUS DISCLOSE THE INFORMATION IT COLLECTS TO OUTSIDE PARTIES?
The GrowHaus shares information with third-party intermediaries for shipping and billing purposes and with other third-party intermediaries that provide a service for The GrowHaus to help us operate our business, our Site, or administer activities on our behalf. These companies do not retain personal information or share it with any other parties. These companies may include Visa, Mastercard, Discover, American Express and others.
The GrowHaus may also provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors.
If you opt-out of promotional or newsletter emails from The GrowHaus, we may continue to send you certain communications, such as service announcements and administrative messages, relating to The GrowHaus that are necessary to our relationship with you.
The GrowHaus may also disclose your personal information to third parties in certain limited circumstances, as follows (1) as necessary if we believe that there has been a violation of our Terms and Conditions, of the law, of our rights, or of any third party; (2) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (3) if you have given permission for us to share your account information with other members of your household.
The GrowHaus may also sell, transfer, or otherwise share some or all of its assets, including your personally identifiable information, in connection with a merger, acquisition, reorganization or sale of assets, or in the event of bankruptcy. You will have the opportunity to opt out of any such transfer if the new entity’s planned processing of your information differs materially from that set forth in this Privacy Policy.
Your Rights and Your Consent
YOUR CONSENT AND NOTIFICATION OF CHANGE
By using our Site, telephone consultation, or mailing in requests for information you consent to the collection and use of your information by The GrowHaus. If at some point in the future, there is a material change to our information usage practices that affect your personally identifiable information, we will notify you by email. At the time of this message, you will be able to opt-out of the new information usage by sending a message to the following e-mail: foodboxes@thegrowhaus.org You should check this posted privacy statement for changes.
NEWSLETTER
If a user wishes to subscribe to our newsletter, we ask only for an individual’s e-mail address. Out of respect for our users’ privacy, we provide a way to opt-out of these communications.
CORRECTIONS/UPDATES
To make changes to any of your personal information, including name, username, password, shipping address, and telephone number, click on the My Account section of The GrowHaus website or send an email to foodboxes@thegrowhaus.org. Household members may not make changes to your account information, or cancel or renew your account without your permission. If you have not already indicated your permission for household members to access your account at the time you placed your first order, please send an email at foodboxes@thegrowhaus.org.
THIRD-PARTY WEBSITES
Our Site may contain links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these sites. Accordingly, we recommend that you review the privacy policy posted on any site that you may access through our Site.
TELL US WHAT YOU THINK
The GrowHaus welcomes your questions and comments about privacy and/or this policy. Please contact us at foodboxes@thegrowhaus.org.
The GrowHaus
3840 York St.
Ste. 245
Denver, CO 80205
Terms and Conditions
Please also read the Terms and Conditions page on the site to understand additional terms and conditions which apply to the use of our Site.
